Christian Marie Perez

(773) 297-4456 • newyorkgirl.cp01@gmail.com/newyorkgirl_cp01@yahoo.com

 

Business skills

Programs: Lotus Notes; Windows 7; MS Word, Excel, Outlook, PowerPoint; QuickBooks; ivisitor security

Skills: MS Outlook Conference scheduler; Data entry & invoicing; Switchboard 6-8 lines; Two-way radio;

Emergency protocol; Corporate reception; Mailroom operations; 45 wpm; Xerox and fax machines.

 

Healthcare Experience

Victorian Village-Providence Life Services• Front Desk Receptionist/Admin.Asst              05/2013-present

▪ Directed and dispatch call inquiries from residential/family members to directors, medical staff, activity

              coordinators, housekeeping and maintenance via switchboard or two-way radio.

▪ Check daily receptionist log for responsibilities; typed and posted daily events to billboard, office, elevators

              and Grand; copied charts and filed; created work orders; record resident’s participation; sorted mail and invoices.

▪ Assemble new resident’s admission packets (ER packets) as well as medical charts.

▪ Maintained current resident’s ER packet and charts when given by head nurse; secured 2 copies at all times in file.

▪ Dispatch hospital ambulance and inform resident’s injury status, location and ready medical file for paramedics.

▪ Prepare and collect extra hard copy of ER information for paramedics for emergency transportation.

▪ Responsible for resident’s security/safety: sign ins/outs and examine wander guard alerts, cameras & exit alarms.

▪ Generate work orders via computer database and contact maintenance manager for emergency repairs.

▪ Posted resident’s medical appointments, hospital visit/discharge and demise via white board roster.

▪ Compose and post resident’s medical appointments to main office and private offices to inform medical staff.

▪ Assisted and typed verbatim monthly event calendars to data system to read for vision impaired residents.

▪ Troubleshoot with system technician to resolve GrandCare communication system for resident’s hearing impaired.

▪ Process, forward and distribute all aspects of residential mail, FedEx deliveries; newspapers and pay checks.

▪ Secure/lock both campuses; turn off lights and entertainment equipment and turn on switchboard night mode.

 

Golden’s family health caregiver/PCA (spastic cerebral palsy paraplegic)              03/2011-05/2013

▪ Operated harness lift disable person in and out of bed and bathing/showering.

▪ Hygiene and dressing also secured safety measures of in/out access of tray & wheelchair.

▪ Prepared three meals a day and administered medications.

▪ Housekeeping: kitchen cleanup and washed dishes, laundry/bedding, vacuuming, and took out garbage.

▪ Transported individual into wheelchair onto school bus and/or medical transportation.

▪ Advised on appointments and encourage activities/physical therapy needs and capabilities.

▪ Stocked and organized medical supplies, adult diapers, bed pads, nutritional liquid and therapy equipment.

▪ Responsible and sustained the security of house grounds as well as managing of 6 guard dogs.

▪ Accommodated overnight care and/or care of additional children.

 

Professional Experience

Chicago Board of Elections PPA Program • Administrator of operations               01/2011-03/2012

▪ Completed certifications of 3 hours of on-line as well as completion of 3 ½ hours of in-house (UIC) PPA training.

▪ Arrived at polling station at 5:00am to setup furniture, booths, ballot scanner, touch screen, voter card activator.

▪ Assisted and over seed the election judges with various aspects of election’s day processes and procedures.

▪ Troubleshoot equipment problems message errors, minor repairs and changing the paper tape rolls.

▪ Applied customer service satisfaction by instructed procedures, legal guidelines and voting machine access.

▪ Monitored and consolidated vote totals from the 2 voting systems, transmission of results to the central computer.

▪ Alerted voter’s that polling place will be closing 8pm, bring in flag, locked doors, disassembled and packed all voting equipment and organize/clean station.

 

Exelon Corporation • Executive Administrator Coordinator (Contractor)              08/2008-01/2011

▪ Greeted accommodated and directed CEO/SVP guests for meetings and special events.

▪ Screened and granted access clearance to visitors through ivisitor security program.

▪ Expedited all aspects of MS Outlook’s event coordination, scheduling, and logistics for multiple meeting rooms

              ensured attendees could focus on the task at hand (or purpose of the meeting/event).

▪ Deciphered handled and routed customer service calls with courtesy and professionalism.

▪ Assisted executive assistant with a variety of administrative tasks and projects.

▪ Maintained all aspects of postal services; also ordered and restocked inventory.

▪ Contacted facilities, janitor or porter to service 48^th conferences floor & corporate floor for repairs.

▪ Serve as direct point of contact for client, vendors, and participants concerning meeting specifications,

  requirements, preferences, registration, confirmations, cancellations, schedules, cost summaries.

▪ Verified and granted access Ivisitor security clearance for Exelon and AT&T Corporation.

▪ Sorted, screened, and distributed incoming and outgoing mail, FedEx, DHL, UPS and messengers.

▪ Maintained reception area and ordered inventory for two kitchens.

 

Family health caregiver – (Father/Stroke survivor)              06/2008-07/2008

 

Family health caregiver – (Mother/Breast Cancer)              11/2007-05/2008

 

Aon Incorporated/Aon Risk Services • Administration support              05/1999-11/2007

Administrative Assistant (2003 - 2007) – Final promotion

▪ Performed administrative and office support activities for multiple supervisors, directors.

▪ Fielded corporation/client calls, received and directed visitors; word processing, filing, data entry,

   spreadsheets, marketing campaign, mail merging, edited presentations & filing systems.

▪ HR floor: scheduled and coordinated daily-monthly corporate meetings, interviews and appointments.

▪ Provided customer service on corporate account inquiries and transferred to executives.

▪ Served as liaison for reception support in the rotation of 3-5 floors and stationed bi-weekly.

 

Aon Incorporated/Aon Risk Services (Continue)

Receptionist (2001-2003) – Promoted to Administrative Assistant

▪ Managed the company’s lobby area. Greeted and directed all visitors, including vendors, clients,

  job candidates and customers.

▪ Ensured completion of security access for corporations, visitors and new hires into ivisitor database.

▪ Provided customer service on corporate account inquiries and transferred to account executives.

▪ Assisted other administrative staff with overflow work, including word processing, data entry, merging of

  confidential documents and high volume marketing and/or information packets mailings.

▪ Accepted, tracked and hand delivered FedEx, DHL, UPS and delivering messengers.

 

Aon Incorporated/Aon Risk Services – Entry level

Copy Center Associate/Mailroom clerk (1999-2001) – Promoted to Receptionist

▪ Operated large volume duplication equipment and prepared projects for printing, document scanning and

  enhancement, maintained quality controls to ensure work accuracy.

▪ Maintained and operated Xerox; electrical mailing equipment and obtained/inventory of supplies.

▪ Sorted and distributed of mail and office supplies, including interoffice, USPS, UPS and overnight.

▪ Provided back up reception support for breaks and lunches for two-three floors.

 

Robert Half International/Accountemps • Executive Assistant               1997-1998 

▪ Performed administrative duties for executive, director manager and three consultants.

▪ Processed candidate’s criteria/logistics, coordinated software evaluation, contracts/salary proposals.

▪ Compiled and posted internet presentations and marketing campaigns for career opportunities.

▪ Assisted in travel arrangements, updated and scheduled director’s calendar meetings.

▪ Generated reports, backup reception support, requisition supplies and prioritized mail/packages.

 

Apple Beepers/Pronet Inc. • Sales & Customer Service/Repair & programming              1993-1996

▪ Maintained solid customer relationships by handling their questions and concerns with professionalism.

▪ Processed contracts of pagers and mobile phones for corporations and individuals.

▪ Implemented customer satisfaction via account management, billing inquiries and minor repairs.

▪ Assisted in programming, issuing of leaser’s pagers, mobiles and retail accessories.

▪ Telemarketer for high volume leaser pagers and mobiles.

 

 Extracurricular actives or interests

§                      American Heart Disease Association-Go Red for Women.

§                      Mothers Against Drunk Driving (MADD.

§                      Making Strides Against Breast Cancer.